Privacy Policy

At Kripa Vastra, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

When you visit or interact with our website, we may collect the following information:

a) Personal Information

  • Name

  • Phone number

  • Email address

  • Shipping & billing address

  • Payment details (processed securely via third-party gateways)

b) Order Information

  • Products purchased

  • Order value

  • Transaction details

c) Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates via SMS, WhatsApp, or email

  • Provide customer support

  • Improve our website and services

  • Send promotional offers (only if you opt-in)

  • Prevent fraud and unauthorized transactions

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties for business operations:

a) Shipping Partners

  • For order delivery via courier services (through Shiprocket)

b) Payment Gateways

  • Razorpay, PayU, Stripe, etc. for secure payment processing

c) Service Providers

  • Shopify platform

  • Marketing and analytics tools

These third parties are obligated to protect your data.

4. Cookies & Tracking Technologies

We use cookies to:

  • Enhance user experience

  • Remember your preferences

  • Analyze website traffic

You can disable cookies through your browser settings, but some features may not function properly.

5. Data Retention

  • We retain your information only as long as necessary:

    • To fulfill orders

    • For legal, accounting, or reporting purposes

6. Data Security

  • We implement appropriate security measures to protect your data.

  • Payments are processed via secure, encrypted gateways.

  • However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of incorrect data

  • Request deletion of your data

To exercise these rights, contact us using the details below.

8. Marketing Communications

  • You may receive promotional messages via:

    • WhatsApp

    • SMS

    • Email

You can opt out anytime by:

  • Clicking “unsubscribe” in emails

  • Replying STOP on messages

  • Contacting us directly

9. Third-Party Links

  • Our website may contain links to external websites.

  • We are not responsible for their privacy practices.

10. Children’s Privacy

  • Our website is not intended for individuals under 18 years.

  • We do not knowingly collect data from minors.

11. Changes to This Policy

  • We reserve the right to update this Privacy Policy at any time.

  • Changes will be posted on this page.

12. Consent

  • By using our website, you consent to our Privacy Policy.

13. Contact Information

For any privacy-related concerns, contact us:

Important Note

This Privacy Policy works together with:

  • Shipping Policy

  • Terms of Service

  • Return & Refund Policy