Shipping policy


At Kripa Vastra, we are committed in delivering your orders safely and on time. Please read our shipping policy carefully to understand how your orders are processed and delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Time & Delivery

  • Standard delivery time: 4–8 business days across India.

  • Delivery timelines may vary based on:

    • Location (metro / non-metro / remote areas)

    • Courier partner availability

    • Weather or unforeseen delays

3. Shipping Charges

  • Free shipping on prepaid orders above ₹3000.

  • Flat shipping fee of ₹100 on orders below the free shipping threshold.

4. Order Tracking

  • Once your order is shipped, you will receive:

    • Tracking ID via SMS / Email / WhatsApp

  • You can track your order directly using the provided link.

5. Cash on Delivery (COD) Orders

  • COD is not available as of now.

6. Failed Delivery Attempts

  • Courier partners will attempt delivery 2–3 times.

  • If the order is not accepted or unreachable:

    • It will be marked as RTO (Return to Origin).

    • Re-shipping will require additional shipping charges.

7. Delays & Exceptions

Delivery delays may occur due to:

  • Natural calamities

  • Strikes or lockdowns

  • Courier service issues

  • Incorrect shipping address provided by the customer

Kripa Vastra is not liable for delays caused by these external factors, but we will assist you in tracking your order.

8. Incorrect Address / Contact Details

  • Please ensure correct shipping details at checkout.

  • If incorrect details are provided:

    • Order may be delayed or returned

    • Re-shipping charges will be applicable

9. International Shipping

  • Currently, we do not offer international shipping.

10. Partial Shipments

  • In rare cases, your order may be shipped in multiple packages.

  • You will receive separate tracking details for each shipment.

11. Damaged / Missing Items

If you receive:

  • Damaged product

  • Missing item

Please contact us within 24–48 hours of delivery with:

  • Unboxing video (mandatory)

  • Photos of the package and product

Without proof, claims may not be accepted.

12. Order Cancellation (Before Dispatch)

  • Orders once placed cannot be cancelled.

  • Once shipped, cancellation is not possible.

13. Contact Us

For any shipping-related queries, contact us:

Important Notes

  • Please record an unboxing video for any claims.

  • Delivery timelines are estimates, not guarantees.

  • By placing an order, you agree to all terms mentioned above.